Privacy Policy

Last updated: March 2026

1. Introduction

ElderCare Companion Inc. ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home care management platform.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation across Canada.

2. Information We Collect

Account Information: Name, email address, phone number, role, and organization affiliation.

Care Data: Patient health records, medication schedules, care plans, incident reports, and clinical notes entered by authorized caregivers.

Location Data: GPS coordinates collected during clock-in/clock-out for attendance verification, with explicit consent.

Usage Data: Log data, device information, and platform usage analytics to improve our service.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our home care management platform
  • Verify caregiver attendance through GPS-based clock-in/clock-out
  • Facilitate medication tracking and care plan management
  • Generate compliance reports for regulatory requirements
  • Send service notifications and important updates
  • Improve platform functionality and user experience

4. Data Protection

We implement robust security measures including:

  • AES-256 encryption for all personal health information at rest
  • TLS 1.3 encryption for all data in transit
  • Role-based access controls restricting data to authorized personnel
  • Comprehensive audit logging of all data access events
  • Multi-tenant data isolation between organizations

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data only:

  • Within your organization as permitted by your role and access level
  • With service providers who assist in operating our platform (under strict data protection agreements)
  • When required by law or to comply with legal process
  • To protect the rights, safety, or property of our users or the public

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Health records are retained in accordance with applicable provincial health records retention requirements. You may request deletion of your account data at any time by contacting us.

7. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Withdraw consent for data collection (subject to legal obligations)
  • File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies & Analytics

Our website uses essential cookies to ensure proper functionality. We may use analytics tools to understand usage patterns and improve our service. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@eldercare-companion.com
Web: Contact Form